Aspire Sports Return Policy

Return Window

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Return

To be eligible for a return, the item must meet the following conditions:

• Unworn or unused
• In its original condition, with tags
• In the original packaging
• You must provide the receipt or proof of purchase

How to Start a Return

To initiate a return, please contact us at aspiresportsfiji@gmail.com. Returns should be sent to the following address:
📍 Filimoni Bainivalu, Aspire Sports
📦 Suva Post Office
📞 +679 861 9096

Once your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items sent back without prior return authorization will not be accepted.

For any return questions, feel free to contact us via email or phone.

Damages and Issues

Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, please contact us immediately so we can evaluate the issue and resolve it. Photographic evidence of the issue may be required.

Order Issues

• Wrong Address or Unclaimed Packages: If an order is returned due to an incorrect address or because it was unclaimed, we will offer to reship the order. However, the associated costs will be the responsibility of the customer.
• Lost in Transit: Claims for orders that haven’t been received must be submitted within 30 days after the expected delivery date.

Exceptions / Non-returnable Items

Certain types of items are non-returnable, including:

• Perishable goods (such as food, flowers, or plants)
• Custom or personalized items
• Personal care goods (such as beauty products)
• Hazardous materials, flammable liquids, or gases

We also do not accept returns on sale items or gift cards. If you have concerns about specific items, please get in touch.

Size or Color Exchanges

Since products are made to order, we do not accept returns or exchanges for size or color-related issues. We encourage customers to consult the provided size guides before making a purchase.

Exchanges

The fastest way to get the item you want is to return the item you have and, once the return is accepted, place a separate order for the new item.

European Union 14-Day Cooling-Off Period

If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason, without justification. The item must be in the same condition it was received—unworn or unused, with tags, and in its original packaging. A receipt or proof of purchase is also required.

Refunds

Once we’ve received and inspected your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at aspiresportsfiji@gmail.com.